Anjuna Free Legal Aid
Cell of V.M Salgoacar College of Law organized a legal literacy program on “LPG
– Rights & Responsibilities of Consumers” in Paloti House, Assagao on 31st
of January 2016. Renowned consumer rights activists and coordinator of a
reputed NGO, GOACAN Mr. Roland Martins was the resource person.He is also
a member of Goa State Consumer Protection Council and the Consumer Conciliation Committee of the Department
Of Civil Supplies & Consumer Affairs, Government of Goa. Prof. Aamod
Shirali, the faculty in charge of the Cell, and Father Ozwald of Patoli House also
attended the program.
Ms. Jennifer, student
member welcomed the guests and explained about the functioning of the legal aid
cells and the services students take up to ensure access to justice to all. Ms.
Manjita Palyekar introduced the guests.
More than 100 people,
mostly housewives had assembled for the programme and Mr. Martins explained to
them the essence of Consumer Protection Act and the Rights of the Consumers. He
said that there is lack of awareness in the society regarding the Act. Right to
safety is the first right given under consumer protection Act, goods and
services provided to us should be safe for consumption & encouraged the
legal aid cell to demand safety. He spoke on the consumers’ right to
information. The seller must provide all the required information about the
product such as manufacturing date,expiry date,address,the price etc.
The session was quite
engaging and Mr. Martins explained the mode of trace IMAI number of mobile,by
using key *#06#. On the right to choice, he said that the consumer has the
right to choose the goods and services of his or her liking, and that the
producer or seller should not force the customer to buy a particular brand
only. Other rights were right to be heard, right to seek redressal and right to
consumer education. If the consumer has been exploited or has any complaints
against the product or service than he has the right to be heard & be
assured that his/her interest will receive due consideration. Pamphlets containing
concise information on the topic were distributed.
The audience feedback
shows that the program was very useful and informative. Mr.Sanyog Talkatkar proposed
vote of thanks.
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